For any marketing technique, be it offline or online, it is very essential to be close to your customers. When we say remain close to your customers, it directs at initiating stable and consistent customer management process. Be it your marketing communication or advertisements, you have to be on-target. This 'on-target' attitude can really create wonders for marketers, in terms of business, brand loyalty, and customer trust. Moving with the social media platforms, the more personal form of marketing, has really underscored the significance of staying close to your customers. The social media platforms like Twitter, Facebook, and LinkedIn not only provide marketers with an opportunity to stay on-target, but also presses the need for consistency and innovation in their customer management process. A 140-character tweet, or a Facebook post can really help marketers to go directly in-front of their customers with their brand, product or marketing message. This personalized atten...
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