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Social Media: Importance of Real-time Customer Conversation

Social media platforms like Twitter, Facebook, and LinkedIn not only provide marketers with an opportunity to stay on-target, but also presses the need for consistency and innovation in their customer management process. A 140-character tweet, or a Facebook post can really help marketers to go directly in-front of their customers with their brand, product or marketing message. This personalized attention really makes it essential for marketers to be very precise, simple and short in their marketing message delivery. 

The real-time conversation with target audience has made social media activities comprehensive and complete.This real-time conversation not only adds value to overall marketing activities, but also makes them more fruitful and successful. This element of 'success' has played a crucial role in enhancing the acceptance of social media marketing at every possible level of marketing activities.

Social media marketing is an influence marketing. Any unwanted or undue activity on any social media platform will have negative customer feedback. Hence, it is essential for marketers to share information that is wanted by the customers.  

Customer engagement is the basis of all marketing activities. Be it offline or online, marketers aimed at reaching out to their target audience with their every marketing effort. Any opportunity miss can provide major setback to an organization's marketing efforts. The biggest advantage of social media is to ability to engage in real-time. This real-time engagement paves the way for enhanced customer interaction, even for small marketers.

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