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Social Media: The Customer Power

Social media marketing is all about customers. Like never before, it has not only strengthened customers' powers, but has given them an extra edge over marketers. This customer-centric approach has really fueled the acceptance of social media as powerful and popular online marketing tool. From Facebook to Twitter, and LinkedIn to Friendfeed, customers have taken the front seat to influence marketers' decision in all perspective.This influence has branded social media marketing as influence marketing. 

This influence has really made customers the king of social media marketing. Nowadays, potential buyers are preferring social media sites like Facebook, Twitter to seek the existing comments or feedback about brands or companies before making any buying decision. And this trend is gaining momentum day-by-day. Such developments are very much essential to underline the significance of customer powers in today's modern marketing. With the emergence of social media, customers have now becoming more aware about their rising importance. 

The CRM aspect:

Over the years, organizations are using several tools to measure their customer management strategies. However, small businesses lacked such tools owing to financial constraints and in-sufficient manpower. But now with social media, even small businesses can have influential CRM mechanism in place. This CRM aspect of social media is very crucial for strengthening the role of customers in today's online marketing sphere. 

Customer engagement is the basis of all marketing activities. Be it offline or online, marketers aimed at reaching out to their target audience with their every marketing effort. Any opportunity miss can provide major setback to an organization's marketing efforts. The biggest advantage of social media is to ability to engage in real-time. This real-time engagement paves the way for enhanced customer interaction, even for small marketers.

Social media marketing is all about human. It's more about communications, conversations, and consistency. Your ability to converse strongly with target audience allows you establish, promote, and maintain strong brand in the online market. The more you care about your customers, the more are the chances of developing strong online brand for you.





Comments

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