Business intelligence is the right way to keep track of your activities, manpower, and customers. Business users are not only spending hours on scrutinizing their critical elements, but are also spending extra money to get hold of precise and accurate business intelligence solution for their company. However, small businesses may find it difficult to implement the replica of this 'expensive' mechanism within their organization. Hence, social media is the right platform for them. The extensive engagement capabilities of social media platforms enable them to act as an efficient business intelligence tool for small businesses. Here is the way to do it... 1) Active Comment Moderation: Especially for company blogs, and Facebook fan pages. Social media marketing is influence marketing...And this influence is followed by same force of reaction or feedback. This influence has the capacity to generate both negative and positive sentiments around the brand. Therefore, every brand has to...
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